Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Return
To start a return, contact us at contact@zuviapen.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
For any return-related questions, you can always contact us at contact@zuviapen.com.

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it.

Non-Returnable Items
The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

For questions about a specific item, feel free to contact us.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order for the desired item.

14-Day Withdrawal Period in the European Union
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must still be unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund is approved or denied.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@zuviapen.com.