Terms of sale

1. Purpose
These terms and conditions of sale govern the sale of products on zuviapen.com between the seller and any customer.

2. Products
The products offered for sale are described and presented with the greatest possible accuracy. However, photographs and visuals are not contractually binding.

3. Prices
Prices are indicated in [EUR/USD] and are inclusive of all applicable taxes.
Shipping fees, import taxes, and any customs duties may be added to the displayed price and, unless otherwise stated, remain the customer’s responsibility.

4. Orders
Any order placed on the website implies full and unconditional acceptance of these terms and conditions of sale.
The seller reserves the right to refuse or cancel any order in case of suspected fraud, payment dispute, or obvious error regarding the price or product.

5. Payment
Payment is due at the time of order.
Accepted payment methods are indicated during the checkout process.
An order is only considered final after effective payment validation.

6. Delivery
Products are shipped to the address provided by the customer during checkout.
Delivery times are indicative and may vary depending on the destination, carrier, business periods, and customs processing.
The seller cannot be held responsible for delays caused by third parties or force majeure events.

7. Transfer of Risk
Risk transfers to the customer upon delivery of the package, to the extent permitted by applicable law.

8. Claims
Any claim regarding an order must be sent to customer service at contact@zuviapen.com within a reasonable timeframe after receiving the product.

9. Applicable Law and Disputes
These terms and conditions of sale are governed by the applicable law of the seller’s country of establishment, without prejudice to any mandatory consumer protection provisions applicable to the customer.
In the event of a dispute, an amicable solution will be sought before any legal action.

10. Contact
For any questions regarding these terms and conditions of sale, customers may contact: contact@zuviapen.com.